Frequently asked question

What types of skincare products does Lumiscent offer?

Lumiscent specializes in luxurious skincare products, including indulgent body butters and professional-grade deodorants. Our formulations are enriched with calendula, known for its nourishing properties, to provide deep hydration and protection for your skin.

How do Lumiscent products address specific skin concerns?

Our unique formulations are designed to not only hydrate but also to address specific concerns such as underarm discoloration. Each product is crafted with ingredients that work synergistically to enhance skin health and appearance.

What is the typical delivery time for orders?

We strive to process and ship your order within 3-4 business days. However, please be aware that during holidays or special events, shipping times may be slightly longer. We appreciate your understanding as we work to deliver your products promptly.

Can I return a product if I am not satisfied?

Yes, we have a 30-day return policy. To be eligible for a return, the item must be in the same condition as received, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase to initiate a return.

What should I do if I receive a damaged or incorrect item?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and take appropriate action.

Are there any items that cannot be returned?

Certain items cannot be returned, including used personal care goods such as beauty products, and custom products. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.

How can I contact Lumiscent for further inquiries?

You can contact us via email at lumiscent@mail.com or by phone at (833) 586-4723. Our customer service team is available to assist you with any questions or concerns you may have.